1. Our Commitment

At Eazy Care, we are dedicated to providing a "reliable and intuitive desktop solution" for small to mid-sized OPD-based clinics. Our goal is your complete satisfaction. As stated in our FAQs, we provide "continuous support, including troubleshooting, training, and feature enhancements" as well as "dedicated onboarding assistance" to ensure our software is a perfect fit for your clinic.

2. Free Demo and Onboarding Process

To ensure our software meets your needs before you commit, we strongly encourage all prospective clients to take advantage of our support and onboarding services. We offer:

• Guided Setup & Walkthroughs: We will help you set up the software and guide you through its features.
• Tailored Assistance: Our support is "tailored to your clinic’s workflow," allowing you to see exactly how Eazy Care will improve your day-to-day operations.

This process is designed to act as a "try before you buy" period, giving you full confidence in your purchase.

3. General Refund Policy

Given the nature of desktop software (a downloadable, licensed product) and our comprehensive demo and onboarding process, all sales are generally considered final.

We invest significant time in our onboarding and support to ensure the software you purchase is exactly what you need and is "incredibly user-friendly" from day one.

4. When a Refund May Be Considered

We will review requests for a refund under the following specific conditions:

• Product Non-Delivery: If you paid for the software but did not receive the download link or license key from us.
• Major, Non-Repairable Defects: If the software has a critical defect that makes it unusable and our technical support team is unable to resolve the issue within a reasonable timeframe (e.g., 30 days).

5. When a Refund Will Not Be Issued

Refunds will not be provided in the following cases:

• You changed your mind after purchasing.
• You did not participate in the demo or onboarding process.
• Your clinic's hardware does not meet the minimum system requirements to run the .NET-based application.
• You request a refund for features that are not advertised on our website or were not promised during the demo.
• You found another software you prefer after purchase.

6. How to Request a Refund

If you believe you meet the criteria in Section 4, please contact our support team in writing by sending an email to contact@eazycare.co.in. Please include your proof of purchase (invoice number) and a detailed description of the non-repairable defect. Our team will review the request and respond.

7. Contact Us

If you have any questions about this Refund Policy or our software, please contact us before making a purchase:

• Email: contact@eazycare.co.in
• Phone: 70204 37772
• Location: Swargate Pune