1. Our Policy

At Eazy Care, we want to be clear and transparent about our policies. This Cancellation Policy explains how cancellations are handled for our "reliable and intuitive desktop solution."

It is important to differentiate between two items:
1. The Software License: The one-time purchase of our OPD management software.
2. The Support & Maintenance Plan: An optional, ongoing (often annual) plan for receiving "continuous support, including troubleshooting, training, and feature enhancements."

2. Cancellation of the Software License

Our desktop software is sold as a perpetual license. This is a one-time purchase that grants you the right to use the software indefinitely.

• One-Time License: Because the software is a digital product delivered with a license key, the initial purchase **cannot be canceled** once it is completed.
• Refunds: If you have issues with the software, your request will be governed by our Refund Policy, which covers situations like major, non-repairable defects.

3. Cancellation of Support & Maintenance Plans (AMC)

This section applies if you have subscribed to an Annual Maintenance Contract (AMC) or a similar plan for ongoing support and updates.

• Non-Renewal: The simplest way to cancel your support plan is to not renew it. You may opt out of the renewal at the end of your billing cycle (e.g., at the end of the year). We will send a reminder before your plan expires.
• Mid-Term Cancellation: Fees paid for an active support and maintenance plan are **non-refundable**. If you choose to cancel your plan in the middle of your subscription term, your access to support and updates will continue until the last day of your paid billing cycle. No partial refunds will be provided.

4. Consequences of Cancelling Your Support Plan

If your Support & Maintenance Plan is canceled or expires:

• Your Software Will Still Work: As our software is a desktop solution, it will continue to function. You will still have full access to the software and all your patient data, which is stored locally on your computers.
• Loss of Updates: You will no longer receive new feature enhancements, performance improvements, or security updates.
• Loss of Support: You will no longer be eligible to receive technical support, troubleshooting, or training from our team.

5. Cancellation of Scheduled Onboarding/Training

We offer "dedicated onboarding assistance." If you have scheduled a specific, separate (paid or free) training or support session with our team, we request a minimum of 48 hours' notice to cancel or reschedule the session.

6. Contact Us

If you have any questions about this Cancellation Policy, please contact us:

• Email: contact@eazycare.co.in
• Phone: 70204 37772
• Location: Swargate Pune